If 15 days or more have passed since the purchase, we can not give you your money back or exchange the item.
For the return to be accepted, the item must be unused and in the same condition as received and in original packaging.
To complete your return, we require a receipt or proof of purchase (your mail order confirmation received by Marina Miracle).
There are certain situations where partial refund may be granted: If the item is damaged or defective.
REFUNDS AND COMPLAINTS
Once the item is received and controlled by us, we will send you an email to notify you that we have received your returned product. We will also notify you of acceptance or rejection of the refund. If reimbursement is approved, the reimbursement will be to your first mean of payment.
LATE OR LACK OF REFUND
If you have not received your agreed refund, first check your bank account and contact your credit card company, it may take some time before repayment is officially published. The next thing you do is contact your bank. There is often a turnaround time before a refund will be received in your bank.
If you've done all this and you still have not received your refund, please contact us at email@example.com and we will find a solution.
PRODUCTS ON SALE
Products on sale can not be refunded.
CHANGING OR REPLACING THE PRODUCTS
We can only replace products if they are damaged or destroyed. To replace a broken item, send us an email to firstname.lastname@example.org and we will find a solution.
DELIVERY OF RETURNS
To return the product, you must send the product to:
You will be responsible to pay shipping costs to return the item. Shipping costs are not refundable. If you receive a refund, cost of return shipping will be deducted from the refund. If you are sending an item / several items valued at over 100 USD, you should consider using a traceable delivery service or purchase shipping insurance. We can not guarantee that we receive your returned product.
Satisfied customers are very important to us and we will always do our very best so that you can have a great customer experience.